Serious Pig Ltd - Website Terms and Conditions

These terms set out the basis on which we sell you our products and how you use our website. Please read them carefully - they include important details about your rights.

These terms are for consumers buying through our website. If you're a trade or wholesale customer buying on account, separate trade terms apply and can be found once you're logged into the wholesale area of the website.

1. Who We Are

This website is owned and operated by Serious Pig Ltd, company number 07015461. Our registered address is 240 Gresham Road, Slough Trading Estate, Slough SL1 4RD. Our VAT number is GB979 1754 60.

If you need to contact us:
📧 orders@seriouspig.co.uk
📞 0207 732 7979

2. Ordering from Us

Your order is an offer to buy. We accept that offer, and a contract is formed between us, when we confirm your order by email.

We need full payment before we can process your order. Your card is charged when you place your order.

These terms apply to every order you place through the website. They're the whole agreement between us for that order.

3. Fixing Ordering Errors

You can fix any mistakes in your order up until you click 'Submit' at checkout. If you spot an error after that, contact us straight away and we'll do what we can before your order is dispatched.

4. Pricing

Prices are as shown on the website and include VAT. We may change prices at any time, but changes won't affect orders we've already confirmed.

5. Product Availability and Descriptions

All orders are subject to stock. On the rare occasion that something's unavailable, we'll contact you to offer an alternative or a full refund.

6. Delivery

6.1 We only deliver within the UK.

6.2 We'll deliver to the address you provide, so please check it's correct. We're not liable for losses caused by an incorrect address once the goods are delivered as instructed.

6.3 Any delivery charges will be shown at checkout before you order.

6.4 We aim to meet our delivery estimates, but delays beyond our control may happen - if they do, we'll keep you updated. If we haven't delivered your order within 30 days of confirming it, you can cancel and we'll refund you in full.

6.5 If your order doesn't arrive on time, please contact us as soon as possible so we help - we'll either locate or re-send the missing goods or refund you.

6.6 The goods become your responsibility once they've been delivered.

7. Your Right to Cancel

7.1 As a consumer, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013.

7.2 This right doesn't apply to products that have been unsealed or opened after delivery, as they can't be returned for health and hygiene reasons. It also doesn't apply to any products liable to deteriorate or expire rapidly.

7.3 To cancel, contact us at orders@seriouspig.co.uk within 14 days of receiving your order, then return the products to us within 14 days of telling us. Products must be unopened and in their original packaging. You're responsible for the cost of returning them unless they're faulty. Please note, not liking the taste does not make a product faulty.

7.4 We'll refund you within 5 business days of receiving the products back, including standard delivery charges. We may reduce your refund if the value of the products has been diminished by handling beyond what's needed to inspect them.

7.5 If your order hasn't yet left our warehouse, contact us immediately and we'll cancel it without you needing to return anything.

8. Faulty Goods

8.1 We want you to be happy with everything you order. Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and as described.

8.2 If a product is faulty, you have the right to reject it and receive a full refund within 30 days of delivery.

8.3 After 30 days, or if you'd prefer, we'll replace faulty products or refund you - just get in touch.

8.4 If products are faulty, we'll refund you in full, including any return postage you've paid.

8.5 Nothing in these terms limits your legal rights as a consumer. For more information about your rights, contact your local Citizens Advice.

9. If We Cancel

We may cancel your order if the items are out of stock, we don't deliver to your area, or there's a pricing or description error. If so, we'll notify you and refund any payment in full within 14 days.

10. Website Use

All content on our website belongs to Serious Pig Ltd or is licensed to us. You're welcome to browse for personal, non-commercial use - but you mustn't copy, modify or reuse anything without our say-so.

11. Website Safety

We aim to keep our website secure and virus-free, but we can't guarantee it. It's your responsibility to use appropriate protection when browsing. We won't be liable for damage to your equipment unless caused by our negligence.

12. Liability

12.1 We're only liable for losses that are reasonably foreseeable when the contract was formed.

12.2 We're not liable for business losses - our products are supplied for domestic and private use.

12.3 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't lawfully be excluded.

13. Notices and Contact

All formal notices should be sent in writing to:
Serious Pig Ltd, 240 Gresham Road, Slough Trading Estate, Slough SL1 4RD
Or by email to orders@seriouspig.co.uk

We may send notices to you by email or post updates on our website.

14. Changes to These Terms

We may update these terms occasionally. The terms that apply to your order are the ones in force when you placed it - changes won't apply retroactively to orders already confirmed.

15. Privacy and Data Protection

Our privacy policy explains how we handle your personal data.

You're entitled to request a copy of the personal data we hold about you, free of charge. To do this, contact us at orders@seriouspig.co.uk. We'll respond within one month, as required by UK data protection law.

We do our best to keep your personal data secure, but we can't guarantee full protection from online risks unless the loss is due to our own negligence.

16. Governing Law and Jurisdiction

16.1 These terms, and any contracts formed under them, are governed by the laws of England and Wales.

16.2 Any disputes will be dealt with in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

17. Severability

If any part of these terms is unenforceable, the rest will still apply.

18. Third Party Rights

These terms apply only to you and us - no one else gets any rights from them.

Got Questions?

We're always happy to help. Drop us a line at orders@seriouspig.co.uk or call 0207 732 7979. We aim to provide a resolution within 48 hours of receiving your message.